What to Do When You're Prompted to Install an App? Steps to Block Malicious Apps and Remote Control
8 Steps to Stop Malicious Apps and Screen Sharing Requests and Protect Your Account with a Safe Device
What should you do when prompted to install an app? In situations involving blocked malicious apps and remote control, it’s easy to feel like it’s real when you hear the name of the organization, incident number, and your personal information. However, the key indicator of whether it’s true isn’t how much the other party knows but if you can hang up and independently verify through an official number.
This list organizes the channels and actions needed to stop malicious apps and screen sharing requests, and protect your account with a secure device in 8 steps. We’ve based it on not redialing the numbers or text links from the call screen, but rather using the official website and representative numbers found directly on another secure device.
Each item includes warning signs, immediate actions, verification channels, information to prepare, and precautions. We've differentiated the roles of the police, financial companies, telecommunications providers, and security agencies, and included follow-up measures to minimize additional damage even if you’ve already sent money or installed an app.
If reading with family, decide on a phrase like “I will hang up now and verify with the official number.” It’s also important not to make decisions alone and to have a habit of keeping records.
Stop Immediately Before Installation
Immediately Stop Before Installation
If an organization, delivery, or loan consultant instructs you to install an app, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Stop downloading and granting permissions. The official channel is KISA (Korea Internet & Security Agency) National Damage Response, and if you organize the app name, download path, and required permissions before reporting, you can describe the situation more accurately.
Do not trust just because it says it’s in the official app store. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
End Screen Sharing and Remote Control
Terminate Screen Sharing and Remote Control
If the other party demands screen sharing or remote control while offering help, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
End the session and cut off contact with the other party. The official channel is KISA, and if you organize the app used, access code, and time before reporting, you can describe the situation more accurately.
Do not resend the access code. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Disconnect the Network of the Suspicious Device
Disconnect the Network of Suspicious Devices
If you notice unusual symptoms like pop-ups, overheating, or call interception after installation, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Turn off Wi-Fi and mobile data, and stop using the device. The official channel is KISA 118, and if you organize the installation time, symptoms, and app list before reporting, you can describe the situation more accurately.
Do not call the bank or police using that device. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Report from Another Safe Device
Report Using Another Secure Device
If you’re unsure whether you can connect to a legitimate organization from the suspicious device, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Contact 112 and financial companies from a separate phone. The official channels are the police and financial companies, and if you organize identification information and relevant account details before reporting, you can describe the situation more accurately.
Use the official representative number instead of search ad numbers. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Request Temporary Blocking of Financial Transactions
If you’ve exposed certificate, security card, or password screens, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Request electronic financial transaction blocking and inspection from financial companies. The official channels are the Financial Supervisory Service's “Fine” and the transaction financial companies, and if you organize account, card, and exposed authentication tools before reporting, you can describe the situation more accurately.
Do not end actions by just changing passwords. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Get Guidance on Malicious Apps from 118
Receive Guidance on Malicious App Action from 118
If you find it difficult to understand the deletion method and evidence preservation order, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
After consulting with 118, follow the guidance for checks. The official channel is KISA 118, and if you organize model, operating system, and app name before reporting, you can describe the situation more accurately.
Check necessary records before random resetting. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Change Password on a Clean Device
Change Passwords on a Clean Device
If you’re using the same password for email, messenger, and financial accounts, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Change the passwords of core accounts to different ones. The official channel is the personal information portal, and if you organize the exposed account list and recovery methods before reporting, you can describe the situation more accurately.
Do not change passwords on suspected infected devices. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
Check Your Communication Subscription Status
Check Communication Subscription Status
If identification documents and identity verification information are also exposed, start verifying from this step. Even if the other party pushes, do not try to prove anything while continuing the call.
Check the lines under your name and review subscription restrictions. The official channel is Msafer, and if you organize joint and financial authentication methods before reporting, you can describe the situation more accurately.
Ensure you authenticate directly and handle it through official services. Since the guidance screen and operating procedures may vary, proceed based on the connected official page.
What should you do when prompted to install an app? The key to responding to steps for blocking malicious apps and remote control is to stop transactions and device manipulations, and change your verification routes. By executing the 8 steps in order to stop malicious apps and screen sharing requests, and protect your account with a safe device, you can reduce the time spent wavering. However, please note that reporting or stopping payments does not guarantee refunds.
Keep records of the time of calls, transfers, and app installations, along with the other party's number, account number, and chat screen. Do not log into financial apps on suspected infected phones and verify the official representative number directly from another secure device.
After initial measures, check account, loan, and mobile phone activation statuses and change any exposed passwords on a clean device. Also, watch for unfamiliar authentication messages, small payments, and new account notifications for a certain period.
When making an actual report, prioritize the latest official guidance. There are secondary scams that may attempt to re-approach you under the pretense of property recovery or refund agency, so do not respond to requests for prepayment or remote control. Procedures and operating hours may change, so verify the connected official guidance just before execution again.
이 포스팅은 쿠팡 파트너스 활동의 일환으로, 이에 따른 일정액의 수수료를 제공받습니다.
댓글 0
로그인 후 댓글을 작성할 수 있습니다.
첫 댓글을 남겨보세요.
이런 리스트는 어때요?
이런 리스트도 추천해요
여기서 멈추기엔 아쉽잖아?
다음에 뭘 볼지 고민하는 시간이 제일 아까워.
주사위가 대신 골라줄게 — 무슨 리스트가 튀어나올지는 굴려봐야 알지.
안 누르면… 평생 궁금하지 않겠어? 👀
